Open Positions
Student Usher
Description:
Under the direction of the House Manager, Student Ushers ensure that patrons have the best possible experience at SHCS. In addition to directing patrons to their seats, stuffing inserts in programs, and assisting to seat late patrons, ushers serve as ticket-takers, program handlers, lobby attendants, and help clean the concert hall after the performance. Most importantly, Student Ushers create a safe, friendly, and welcoming atmosphere for all patrons attending performances. Orientation is required for all Student Ushers. Compensation is $60/concert.
Responsibilities:
Ticket Scanners - A Scanner stands by the point of entry and scans tickets for admittance to the hall.
Seaters - Seaters escort patrons to their seats and ensure that each patron has a copy of the program book, Prelude. Seaters report any seating problems to the House Manager.
Stage Guards - A Stage Guard stands by the stage and ensures that no patron walks up or places an item on the stage. Stage Guards also stand by the fire exits to make sure the Artists can move from the dressing rooms to the backstage area easily and without disturbance from audience members.
Backstage Guards - A backstage guard protects designated backstage areas and prevents audience members from entering unauthorized areas.
Please note: There may be additional responsibilities assigned as needed for any individual concert.
Requirements:
- Ushers must be at least 18 years old and a freshman in college
- Ushers must be available for one or more of the following dates:
Subscription Series (at Shriver Hall) – 3:30pm-8:00pm call
- Sun, Oct 15, 2023, 5:30pm – Angela Hewitt, piano
- Sun, Nov 19, 2023, 5:30pm – Takacs Quartet
- Sun, Dec 3, 2023, 5:30pm – Kaleidoscope Chamber Collective
- Sun, Jan 14, 2024, 5:30pm – Julia Bullock, soprano & Bretton Brown, piano
- Sun, Feb 4, 2024, 5:30pm – Garrick Ohlsson, piano
- Sun, Mar 10, 2024, 5:30pm – Mark Padmore & Mitsuko Uchida, piano
- Sun, Apr 7, 2024, 5:30pm – Quatuor Ebene
- Sun, Apr 21, 2024, 5:30pm – Johannes Moser, cello & Marc-Andre Hamelin, piano
Discovery Series (Saturdays at 3pm) – 1:30-5:30pm call
- Sat, Nov 4, 2023, 3:00pm – Yilun Xu, piano (at Baltimore Museum of Art)
- Sat, Jan 20, 2024, 3:00pm – Brandon Patrick George, flute & Parker Ramsay, harp (at UMBC)
- Sat, Mar 30, 2024, 3:00pm – Isidore String Quartet (at Baltimore Museum of Art)
To Apply:
Please send cover letter and resume to SHCS Audience Development & Production Coordinator, Alyson Kanne, at akanne@shriverconcerts.org with the subject line, “Student Usher 2023-24”. Applications are accepted on an ongoing basis.
Student Intern
Responsibilities:
- Serve as production assistant at all Subscription Series events, with tasks including putting up and taking down signage, manning the Box Office phone, and supporting the Pre-Concert Speaker
- Assist audience development and outreach efforts, with tasks including submission of events to free listing websites, creating and posting event flyers, marketing research, and supporting occasional community events
- Help generate ideas and support content development for Facebook, Instagram, and Twitter, and for SHCS’s blog
- Assist in cleaning of patron database
- Create program inserts and Discovery Series program booklets
- Assist in organizational archival efforts including digitizing, cataloguing and conservation of organization documents and audio files
- Provide office support, including ordering office supplies, data entry, envelope stuffing, scanning, etc.
- Other related duties as assigned
Qualifications:
Candidates considering a career in arts administration, marketing, and/or development are encouraged to apply. Knowledge of classical music strongly preferred, plus proficiency in Microsoft Office, social media platforms, and Canva (or equivalent visual design tools). Candidates should have strong written and verbal skills, and be reliable, detail-oriented, organized, and effective time managers.
Must be able to commit to a regular schedule of 10 hours per week during office hours (Mon-Fri, 9am-5pm), plus 12pm-8pm on the days of Subscription Series Concerts (below). SHCS’s offices are located on the JHU Homewood Campus. Compensation is $15/hour.
Subscription Series
- Sun, Oct 15, 2023, 5:30pm – Angela Hewitt, piano
- Sun, Nov 19, 2023, 5:30pm – Takacs Quartet
- Sun, Dec 3, 2023, 5:30pm – Kaleidoscope Chamber Collective
- Sun, Jan 14, 2024, 5:30pm – Julia Bullock, soprano & Bretton Brown, piano
- Sun, Feb 4, 2024, 5:30pm – Garrick Ohlsson, piano
- Sun, Mar 10, 2024, 5:30pm – Mark Padmore & Mitsuko Uchida, piano
- Sun, Apr 7, 2024, 5:30pm – Quatuor Ebene
- Sun, Apr 21, 2024, 5:30pm – Johannes Moser, cello & Marc-Andre Hamelin, piano
To Apply:
Please send cover letter and resume to SHCS Audience Development & Production Coordinator, Alyson Kanne, at akanne@shriverconcerts.org with the subject line, “Intern 2023-24”. Applications will be reviewed beginning September 14.
House Manager
Description:
Reporting to the Operations Manager, the House Manager oversees audience experiences for all Subscription Series concerts. Supervising the usher corps, the House Manager is responsible for the smooth and professional operation of all public areas of Shriver Hall ensuring the safety and comfort of all patrons before, during, and immediately after each Subscription Series concert.
Requirements:
At least eight Subscription Series concerts throughout the season (see below), plus usher training sessions to be scheduled. Reasonable availability by phone and email between concerts is required. Part Time: $20/hour.
Subscription Series
- Sun, Oct 15, 2023, 5:30pm – Angela Hewitt, piano
- Sun, Nov 19, 2023, 5:30pm – Takacs Quartet
- Sun, Dec 3, 2023, 5:30pm – Kaleidoscope Chamber Collective
- Sun, Jan 14, 2024, 5:30pm – Julia Bullock, soprano & Bretton Brown, piano
- Sun, Feb 4, 2024, 5:30pm – Garrick Ohlsson, piano
- Sun, Mar 10, 2024, 5:30pm – Mark Padmore & Mitsuko Uchida, piano
- Sun, Apr 7, 2024, 5:30pm – Quatuor Ebene
- Sun, Apr 21, 2024, 5:30pm – Johannes Moser, cello & Marc-Andre Hamelin, piano
Responsibilities:
• Arrive at the venue 2 ½ hours in advance of showtime to prep programs and inspect the space; remain through the last patron’s departure and storage of program books is completed.
• Check in and assign volunteer and student usher duties and responsibilities at each concert. This includes any pertinent information specific to the concert.
• Check in with Box Office to review the seating map and assess any ADA needs.
• For sold-out concerts, coordinate with Box Office on admittance of any patrons on the waiting line.
• Oversee and assist with seating of the audience, as necessary. Handle any seating conflicts or requests, communicating with the Box Office as necessary.
• Ensure that the house opens to the public, the concert starts, and the concert resumes after intermission as close to on time as possible, while maintaining safety of the audience and coordinating with Back Stage.
• Oversee seating of latecomers at the designated time.
• Complete house reports for each concert, documenting any issues that emerged.
• Train, lead, supervise, and empower volunteers and ushers to assist in solving issues as they arise.
• Handle sensitive audience situations with respect and proactiveness.
• Identify problems and strive to fix them quickly.
• Be diligent and up to date on ADA laws, fire code, crowd control techniques, and SHCS emergency procedures.
• Enforce SHCS’s house policies (e.g., COVID-19 safety protocols, requirement to have a ticket for entrance, admittance of latecomers, forbiddance of food and beverage in the hall)
• Represent SHCS positively and best of your ability.
• Support SHCS’s goals of becoming an more inclusive and welcoming organization.
• Assist in recruiting ushers and volunteers, as requested.
• Perform other duties as required.
Qualifications:
• Experience as house manager preferred.
• Experience in dealing with a variety of people of all ages in a variety of situations in a polite yet direct fashion.
• Works well independently and with others.
• Experience in customer service experience and event management.
• CPR/First Aid training.
• Crowd Control certification.
• Fluency in basic MS Office and Google Suite.
• Knowledge of fire code and ADA laws.
• Personal integrity with a sense of humor.
To Apply:
Send cover letter and resume to SHCS Audience Development & Production Coordinator, Alyson Kanne, at akanne@shriverconcerts.org. Please write “House Manager” in the subject line. We will begin to review applications on September 18. We are committed to being an inclusive workplace, and strongly believe in the importance of having a diverse group of individuals represented both onstage and off. Individuals from underrepresented groups are strongly encouraged to apply.
About Shriver Hall Concert Series
Founded in 1966, Shriver Hall Concert Series is one of the nation’s most respected presenters of internationally known soloists and chamber ensembles. The eight-concert Subscription Series is presented in the 915-seat Shriver Hall auditorium on The Johns Hopkins University’s Homewood Campus in Baltimore, MD. In addition, the free Discovery Series is presented in venues throughout the region, and educational and community activities are conducted throughout the year. SHCS programs also include a free Spring Lecture Series and a variety of student offerings. Learn more at shriverconcerts.org/about-us.
While enjoying a close working relationship with The Johns Hopkins University, SHCS is an independent 501(c3) corporation that relies solely on ticket sales, endowment income, grants, and contributions for support, and is governed by a Board of Directors. Shriver Hall Concert Series' COVID-19 Vaccination Policy requires all employees to be vaccinated.
SHCS is an equal opportunity employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to providing a non-discriminatory and welcoming environment.
Organizational Commitment to Diversity, Equity, Inclusion & Accessibility
Shriver Hall Concert Series is committed to the values of diversity, equity, inclusion, and accessibility in all aspects of our work. We believe that arts organizations like ours do not exist in a vacuum, but are integral members of society. Just as we have the opportunity to enrich people’s lives through art, we also have the responsibility to embrace the values of DEIA. Read more at shriverconcerts.org/diversity.
