COVID-19 and Safety information  — Updated September 22, 2022

Open Positions

Audience Development Coordinator (Full-Time)

Type: Full Time
Status: Salaried, Exempt
Reports to: Executive Director

JOB DESCRIPTION
Shriver Hall Concert Series, “Baltimore’s premiere importer of classical music talent” (The Baltimore Sun), seeks applications for the position of Audience Development Coordinator. Reporting to the Executive Director, this position is responsible for the efficient, smooth, and professional operation of Shriver Hall Concert Series, with duties in community engagement, marketing, box office and ticketing, development, and office administration.

ESSESNTIAL DUTIES & RESPONSIBILITIES
Community Engagement

  • Create annual and long-term community engagement plans with goal of SHCS becoming a more inclusive, welcoming, and equitable organization
  • Identify, create, and grow meaningful, mutually beneficial relationships with neighborhood and BIPOC organizations, educational programs, community leaders, and retirement communities
  • Coordinate engagement activities such as artist master classes and SHCS participation in community festivals
  • Help identify barriers of access to SHCS programs and potential solutions
  • Coordinate student ticket outreach and processing; help recruit students for internship, usher, and Junior Board opportunities

Marketing

  • Write promotional copy and contribute to the creation of marketing materials, publications, and patron communications
  • Contribute to creation of annual marketing plan, including ideas of how to seek out BIPOC and underrepresented audiences
  • Collaborate on management of social media platforms (Facebook, Instagram, Twitter)
  • Draft patron emails in Constant Contact, and analyze and respond to performance
  • Coordinate periodic flyering campaigns
  • Collaborate in the solicitation of advertisements for the annual program book.
  • Keep digital event listings up to date
  • Monitor SHCS’s public facing email account
  • Support data hygiene

Box Office & Development

  • Provide excellent customer service to all patrons by phone, email, and in person at events.
  • Administer day-to-day Box Office operations, including subscription and single ticket sales, exchanges, seating, reports, and ticketing
  • Serve as Box Office manager at all events and participate in on-site day-of operations for all SHCS events
  • Process all donations and generate gift acknowledgements
  • Assist in coordination of donor events

Administrative

  • Coordinate all office needs including voicemail, office supplies, and processing mail
  • Support strategic planning process as needed
  • Provide general administrative support
  • Being flexible and pitching in where necessary given the small staff size
  • Perform other duties as assigned

Other duties as assigned. Responsibilities may vary based on experience brought to the position.

DESIRED QUALIFICATIONS

  • Passion for the performing arts and its role in community building.
  • Engagement with the communities of Baltimore and surrounding region
  • Excellent written, verbal, and interpersonal communication skills. Ability to communicate warmly, respectfully, transparently, and effectively across mediums with people of different cultures and socio-economic backgrounds.
  • Strong attention to detail, excellent organizational and time management skills, and a “can do” attitude with ability to work on multiple projects simultaneously.
  • Comfortable working independently and in collaboration
  • Relentless curiosity with the ability to productively question existing systems and engage in solution-oriented thinking.
  • Personal integrity
  • Ability to lift 25 pounds (boxes, etc) and ability to work indoor and outdoor events on evenings and weekends.
  • Proficiency in Excel, Word, Outlook, and other Microsoft software and social media platforms.
  • Experience with ticketing database, email software, and visual design tools.
  • For the safety of patrons, artists, volunteers, and staff, and in compliance with The Johns Hopkins University, the location of SHCS offices and primary performance venue, Shriver Hall Concert Series requires employees to be fully vaccinated against COVID-19 and influenza. Documentation of COVID-19 vaccination status must be provided if an offer of employment is made.

COMPENSATION

  • Salary is $40,000-$55,000. Salary will be commensurate with experience and informed by the
    classification of the SHCS’s Operations Manager position which is also currently posted.
  • Health, dental, and vision insurance (SHCS pays 100% of premiums)
  • 403(b) Retirement & Savings Plan
  • Generous paid time off
  • No-cost employee parking
  • SHCS work onsite with flexibility for occasional remote
  • Professional development opportunities

TO APPLY: Send cover letter and resume to search@shriverconcerts.org. Please write “Audience Development Coordinator” in the subject line. We will begin to review applications on July 14. We are committed to being an inclusive workplace, and strongly believe in the importance of having a diverse group of individuals represented both onstage and off. Individuals from underrepresented groups are strongly encouraged to apply.

House Manager (Part-Time)

JOB DESCRIPTION
Reporting to the Operations Manager, the House Manager oversees audience experiences for all Subscription Series concerts. Supervising the usher corps, the House Manager is responsible for the smooth and professional operation of all public areas of Shriver Hall ensuring the safety and comfort of all patrons before, during, and immediately after each Subscription Series concert.
Part-Time: $20/hour

JOB REQURIEMENTS

  • Eight Subscription Series concerts throughout the season, plus usher training sessions to be scheduled. Reasonable availability by phone and email between concerts is required.
  • For the safety of patrons, artists, volunteers, and staff, and in compliance with The Johns Hopkins University, the location of SHCS offices and primary performance venue, Shriver Hall Concert Series requires employees to be fully vaccinated against COVID-19. Documentation of COVID-19 vaccination status must be provided if an offer of employment is made.

RESPONSIBILITIES

  • Arrive at the venue 2 ½ hours in advance of showtime to prep programs and inspect the space; remain through the last patron’s departure and storage of program books is completed.
  • Check in and assign volunteer and student usher duties and responsibilities at each concert. This includes any pertinent information specific to the concert.
  • Check in with Box Office to review the seating map and assess any ADA needs.
  • For sold-out concerts, coordinate with Box Office on admittance of any patrons on the waiting line.
  • Oversee and assist with seating of the audience, as necessary. Handle any seating conflicts or requests, communicating with the Box Office as necessary.
  • Ensure that the house opens to the public, the concert starts, and the concert resumes after intermission as close to on time as possible, while maintaining safety of the audience and coordinating with Back Stage.
  • Oversee seating of latecomers at the designated time.
  • Complete house reports for each concert, documenting any issues that emerged.
  • Train, lead, supervise, and empower volunteers and ushers to assist in solving issues as they arise.
  • Handle sensitive audience situations with respect and proactiveness.
  • Identify problems and strive to fix them quickly.
  • Be diligent and up to date on ADA laws, fire code, crowd control techniques, and SHCS emergency procedures.
  • Enforce SHCS’s house policies (e.g., COVID-19 safety protocols, requirement to have a ticket for entrance, admittance of latecomers, forbiddance of food and beverage in the hall)
  • Represent SHCS positively and best of your ability.
  • Support SHCS’s goals of becoming an more inclusive and welcoming organization.
  • Assist in recruiting ushers and volunteers, as requested.
  • Perform other duties as required.

QUALIFICATIONS

  • Experience as house manager preferred.
  • Experience in dealing with a variety of people of all ages and backgrounds in a variety of situations in a polite yet direct fashion.
  • Works well independently and with others.
  • Experience in customer service experience and event management.
  • CPR/First Aid training.
  • Crowd Control certification.
  • Fluency in basic MS Office and Google Suite.
  • Knowledge of fire code and ADA laws.
  • Personal integrity with a sense of humor.

TO APPLY
Send cover letter and resume to search@shriverconcerts.org. Please write “House Manager” in the subject line. We will begin to review applications on August 29. We are committed to being an inclusive workplace, and strongly believe in the importance of having a diverse group of individuals represented both onstage and off. Individuals from underrepresented groups are strongly encouraged to apply.

Student Ushers

DESCRIPTION
Under the direction of the House Manager, Student Ushers ensure that patrons have the best possible experience at SHCS. In addition to directing patrons to their seats, stuffing inserts in programs, and assisting to seat late patrons, ushers serve as ticket-takers, program handlers, lobby attendants, and help clean the concert hall after the performance. Most importantly, Student Ushers create a safe, friendly, and welcoming atmosphere for all patrons attending performances.  Orientation is required for all Student Ushers. Compensation is $60/concert.

RESPONSIBILITIES         
Ticket Scanners: A Scanner stands by the point of entry and scans tickets for admittance to the hall.

Seaters: Seaters escort patrons to their seats and ensure that each patron has a copy of the program book, Prelude. Seaters report any seating problems to the House Manager.

Stage Guards: A Stage Guard stands by the stage and ensures that no patron walks up or places an item on the stage. Stage Guards also stand by the fire exits to make sure the Artists can move from the dressing rooms to the backstage area easily and without disturbance from audience members.

Backstage Guards: A backstage guard protects designated backstage areas and prevents audience members from entering unauthorized areas.

Please note: There may be additional responsibilities assigned as needed for any individual concert.

REQUIREMENTS
Ushers must be available for one or more of the following dates:


Subscription Series (Sundays, 3:30-8pm at Shriver Hall)

  • October 2, 2022 – Emi Ferguson, flute & Ruckus
  • October 23, 2022 – Steven Isserlis, cello & Connie Shih, piano
  • November 6, 2022 – Davóne Tines, bass-baritone & Adam Nielsen, piano
  • December 4, 2022 – Daniil Trifonov, piano
  • February 26, 2023 – Dover Quartet & Joseph Conyers, double bass
  • March 26, 2023 – Tetzlaff-Tetzlaff-Vogt Trio
  • April 23, 2023 – Piotr Anderszewski, piano
  • May 14, 2023 – Imani Winds


Discovery Series (Saturdays, 1:30-5pm)

  •         January 28, 2023 – Jasmine Pigott, tuba (at Baltimore Museum of Art)
  •         February 18, 2023 – Sterling Elliott, cello & Elliot Wuu, piano (at UMBC)
  •         March 11, 2023 – Thalea String Quartet (at UMBC)


TO APPLY
Applications are accepted on an ongoing basis. Please send cover letter and resume to SHCS Executive Director, Catherine Cochran, at ccochran@shriverconcerts.org with the subject line, “Student Usher 2022-23”. 


About Shriver Hall Concert Series

Founded in 1966, Shriver Hall Concert Series is one of the nation’s most respected presenters of internationally known soloists and chamber ensembles.  The eight-concert Subscription Series is presented in the 915-seat Shriver Hall auditorium on The Johns Hopkins University’s Homewood Campus in Baltimore, MD. In addition, the free Discovery Series is presented in venues throughout the region, and educational and community activities are conducted throughout the year. Learn more at shriverconcerts.org/about-us.

While enjoying a close working relationship with The Johns Hopkins University, SHCS is an independent 501(c3) corporation that relies solely on ticket sales, endowment income, grants, and contributions for support, and is governed by a Board of Directors.

SHCS is an equal opportunity employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to providing a non-discriminatory and welcoming environment.

Organizational Commitment to Diversity, Equity, Inclusion & Accessibility

In May 2022, SHCS’s Board unanimously adopted a statement of commitment to the values of diversity, equity, inclusion and accessibility in all aspects of our work. The statement describes our foundations in Baltimore City, our guiding beliefs, initial steps SHCS will take as we work to become a more equitable and inclusive organization, and a system for accountability.  The statement will also inform SHCS’s forthcoming strategic planning process. It can be viewed at shriverconcerts.org/diversity.