HOUSE MANAGER

Description: Reporting to the Executive Director, the House Manager oversees audience experiences for all Subscription Series concerts. Supervising the usher corps, the House Manager is responsible for the smooth and professional operation of all public areas of Shriver Hall ensuring the safety and comfort of all patrons before, during, and immediately after each Subscription Series concert.

Job Requirements: At least eight Subscription Series concerts throughout the season. Reasonable availability by phone and email between concerts is required.

Full/Part Time: Non-exempt, Part-Time Hourly; $18/hour.

Responsibilities:
• 
Arrive at the venue 2 ½ hours in advance of showtime to prep programs and inspect the space; remain through the last patron’s departure and storage of program books is completed.
• Check in and assign volunteer and student usher duties and responsibilities at each concert. This includes any pertinent information specific to the concert.
• Check in with Box Office to review the seating map and assess any ADA needs.
• For sold-out concerts, coordinate with Box Office on admittance of any patrons on the waiting line.
• Oversee and assist with seating of the audience, as necessary. Handle any seating conflicts or requests, communicating with the Box Office as necessary.
• Ensure that the house opens to the public, the concert starts, and the concert resumes after intermission as close to on time as possible, while maintaining safety of the audience and coordinating with Back Stage.
• Oversee seating of latecomers at the designated time.
• Complete house reports for each concert, documenting any issues that emerged.
• Train, lead, supervise, and empower volunteers and ushers to assist in solving issues as they arise.
• Handle sensitive audience situations with respect and proactiveness.
• Identify problems and strive to fix them quickly.
• Be diligent and up-to-date on ADA laws, fire code, crowd control techniques, and SHCS emergency procedures.
• Enforce SHCS’s house policies (e.g., requirement to have a ticket for entrance, admittance of latecomers, forbiddance of food and beverage in the hall)
• Represent SHCS positively and best of your ability.
• Assist in recruiting ushers and volunteers, as requested.
• Perform other duties as required.

Qualifications:
• 
Experience as house manager preferred.
• Experience in dealing with a variety of people of all ages in a variety of situations in a polite yet direct fashion.
• Works well independently and with others.
• Experience in customer service experience and event management.
• CPR/First Aid training.
• Crowd Control certification.
• Fluency in basic MS Office and Google Suite.
• Knowledge of fire code and ADA laws.
• Personal integrity with a sense of humor.

To apply: 
Potential candidates are invited to send a cover letter, resume, and any salary expectations to search@shriverconcerts.org. No phone inquiries, please.

 

SUMMER 2019 STUDENT INTERN

Responsibilities:

    • Assist audience development and outreach efforts for all SHCS events.  This may include outreach to local colleges and student organizations, submission of events to free listing websites, and development and cultivation of relationships with meet-up groups.
    • Support development of content for Facebook and Twitter, and other social media platforms
    • Conduct artist, market, audience, donor, and other research
    • Assist in preparation of materials for the 2019-20 season
    • Assist in organizational archival efforts including digitizing, cataloguing and conservation of organization documents and audio files
    • Provide office support, including copying, data entry, aiding with administrative processes, filing, scanning, etc.
    • Other related duties as assigned

Qualifications:

Candidates considering a career in arts administration, marketing, and/or development are encouraged to apply. Familiarity with and knowledge of classical music strongly preferred. Must have proficiency with Microsoft Office; experience with data analysis a plus. Seeking an independent thinker, doer, and problem-solver with strong verbal and organizational skills. Excellent interpersonal skills, ability to juggle priorities, reliability, willingness to learn, and a sense of humor are highly valued attributes.

Must be able to commit to a regular schedule of 15 hours per week during office hours (Mon-Fri, 9am-5pm) for Summer 2019. SHCS’s offices are located on the JHU Homewood Campus. Compensation is $10.10/hour.

To Apply:
Please send cover letter and resume to info@shriverconcerts.org with the subject line, “SHCS Summer 2019 Internship”. Applications will be considered as they are received, with preference given to applications received by May 3, 2019.

 


2019-20 STUDENT USHERS

Description:
Under the direction of the house manager on duty, student ushers ensure that patrons have the best possible experience at SHCS. In addition to directing patrons to their seats, stuffing inserts in programs, and assisting to seat late patrons, ushers serve as ticket-takers, program handlers, lobby attendants, and help clean the concert hall after the performance. Most importantly, student ushers create a safe, friendly, and welcoming atmosphere for all patrons attending performances.  Orientation is required for all student ushers. Compensation is $50/concert.

Responsibilities:             
• Scanners: A scanner stands by the point of entry and scans tickets for admittance to the hall.
• Seaters: Seaters escort guests as to their seats. They alert the House Manager if there are any seating problems.
• Door Greeters: A door greeter welcomes patrons to the show, distributes programs, and helps direct them to the Box Office, bathrooms, etc.
• Stage Guards: A stage guards stands by the stage and ensures that no patron walks up or places an item on the stage.
• Backstage Guards: A backstage guard protects designated backstage areas and prevents audience members from entering unauthorized areas.

Requirements:
Ushers must be available from 3:30pm – 8:00/8:30pm for one or more of the following dates:

  • October 6, 2019 - Richard Goode, piano
  • October 20, 2019 - Jerusalem Quartet
  • November 10, 2019 - Alban Gerhardt, cello; Cecille Licad, piano
  • December 8, 2019 - American Brass Quintet
  • January 26, 2020 - Midori, violn; Jean-Yves Thbaudet, piano
  • February 23, 2020 - Lawrence Brownlee, tenor; Myra Huang, piano
  • March 15, 2020 - Tabea Zimmermann, viola; Javier Perianes, piano
  • May 3, 2020 - Inon Barnatan, piano

(All concerts start at 5:30pm.)

To apply:
Applications are accepted on an ongoing basis. Please send cover letter and resume to SHCS Operations Manager, Zoe Fried, at zfried@shriverconcerts.org with the subject line, “Student Usher 2019-20”. 

Shriver Hall